Austrian Airlines also send an email to their passengers saying: “as new entry stops are imposed worldwide every day and the demand for air travel is rapidly declining, we have decided today to temporarily terminate flight operations from Wednesday night, March 18, 2020 until March 28, 2020.”
For the departures until March 28, 2020: Cancelled flights will be rebooked automatically. Passengers are urged to check the status of the rebooking under ‘My bookings’ on austrian.com.
For the departures from March 29 to April 30, 2020: For tickets with a departure date until 30 April, which were booked until 12 March, Austrian Airlines offers an extended goodwill arrangement: Tickets can be temporarily suspended. They must then be flown by December 31, 2020 at the latest, whereas the booked route may also be changed. The new travel date must be announced by June 1, 2020 at the latest. Passengers should contact the Service Center by telephone or via the contact form on the Austrian Airlines website www.austrian.com.
Tickets with a departure date up to April 30, which were purchased after March 12, can be rebooked to a new flight date free of charge until the end of the year. The destination cannot be changed.