Albania suspended on March 10 flights to all the destinations in Italy, due to the coronavirus outbreak.
On March 9, flights to and from Milan Malpensa (MXP), Milan Bergamo (BGY), Bologna (BLQ), Florence (FLR), Genoa (GOA), Perugia (PEG), Pisa (PSA), Rimini (RMI), Venice (VCE), Verona (VRN), Ancona (AOI) and Turin (TRN) were suspended, while destinations not affected by Monday’s decision were, Rome (FCO) and Bari (BRI). Now, flights to all of the mentioned destinations are suspended.
Many passengers are affected by the cancellation of flights. In this situation, Albania’s Civil Aviation Authority (ACAA) informed passengers that:
According to the specific directives “On the compensation and assistance of passengers in the case of denying boarding and cancellation or delay of the flight”, they are entitled to a new itinerary (a later flight) by the air carrier or they can cancel their tickets and get a full refund.
The passengers must contact the airline via email or telephone.
If the company doesn’t respond, passengers are entitled to apply to the Civil Aviation Authority (email: email@example.com), as the authority that enforces the passengers’ rights. Upon receiving the request by the passengers, ACAA will take the necessary measures to ensure that their rights are respected and shall keep each passenger informed of the status of their case.